How to delete & restore offers

This article is for *administrators* 

Getting There: Listing → Offers tab → Active/Inactive tabs

OVERVIEW

Once an offer is registered on a listing, it will be accessible under the Registered Offers tab in the Offers screen. Although offers will automatically move to the Inactive Offers tab once their irrevocability date comes around, admins also have the option to manually delete an offer at any time. 

Please note that when you delete an offer, you are never hard-deleting it from your platform. You are instead archiving it, meaning you will still be able to locate deleted offers in the Inactive Offers tab where further changes can be made to them as needed.

This article will explain how to delete a registered offer and restore an offer that was previously deleted. 

IN THIS ARTICLE

How to delete an offer

How to restore an offer

Troubleshooting & FAQs 

HOW-TO

Deleting a registered offer

1. Locate & click on your listing 
2. Click on the Offers tab
3. Under the Registered Offers tab, locate the offer you wish to delete
4. Click Manage
5. Click

Restoring a deleted offer

1. Locate & click on your listing
2. Click on the Offers tab
3. Under the Inactive Offers tab, locate the offer you wish to restore
4. Click Manage
5. Update the irrevocability to a future date & time
6. Click

TROUBLESHOOTING & FAQS

Where can I find an offer's history? 

Navigate to the Offers tab → Manage. Offer history can be found at the bottom of the Manage Offer screen.

Where can I find an offer's email delivery logs?

1. Navigate to the Offers tab
2. Click the button beside the offer
3. Email Delivery Log tab

Can I print a list of all offers on a listing?

There is currently no button to generate a report, but you can right-click → print on the offers screen to print all offers listed.

Why was one of the offer

Every night at 11:49 p.m., our system refreshes the offers logs. This means that if your irrevocability was set for the current day, then your offer will go inactive at midnight and move to the Inactive Offers tab. This functionality is in place to ensure that inactive offers are not counted in the total tally of registered offers visible to showing agents.