Why Am I Unverified?

This article is for *agents* 

Getting There: Log in to BrokerBay

OVERVIEW

An unverified agent has limited access to the BrokerBay platform. Read on to learn why your account may be unverified, what you can and cannot do while unverified, as well as how to troubleshoot & verify your account.

As an agent, your account can be unverified for a number of reasons:

Your license is currently parked
Your member ID does not appear within your brokerage's data feeds because your transfer to that brokerage has not yet been processed on the board
The member ID in your profile is incorrect (please note that member IDs are case sensitive)
The board designation in your profile does not match the board that you belong to
The brokerage office that you belong to on the board has not yet been added to your brokerage's listing feed (or is incorrectly mapped)

As an unverified user, what can I do on BrokerBay?

Unverified agents have restricted access to BrokerBay. While you are unverified, you:

Will not appear in the agent roster
Cannot book a showing or register an offer for yourself—these actions must be processed on your behalf by an admin
Will not receive confirmation emails for buyer showings (because you will have to be added as a custom contact by the admin/LA booking the appointment)

Unverified agents will still be able to log into the BrokerBay mobile app, where the same restrictions will apply.

TROUBLESHOOTING & FAQS

How do I know if my account is unverified?

There are a couple of ways to tell if your agent account is unverified:

Navigate to your Account Settings. You will see an "Unverified" tag at the top of your profile as well as a banner explaining that your member ID does not appear in your brokerage's data feeds.
When you try to book a showing, a modal will pop up and inform you that your account has not yet been verified.

How do I verify my account?

Refer to the explanation above to learn why your account may be unverified.

If you believe your member ID should be appearing in your brokerage's data feeds, ask one of your administrators to help you confirm that your board & member ID are correct in your profile.

Once you have confirmed that the information in your profile is accurate, please reach out to support@brokerbay.com so our team can continue to troubleshoot.

I'm a licensed admin—can I still book showings for other agents if my account is unverified?

Yes! If you are an unverified licensed admin, you will still be able to perform administrative tasks within the system, such as booking showings for other agents.

You will not be able to book showings or register offers for yourself, and your profile will not appear in the agent roster on the booking screen.