How To: Set Up SentriLock

5 min read | This article is for *Administrators*

Getting There: Admin Tab → Manage Lock Boxes

On April 1^st 2024, SentriLock removed the ability for all third parties to generate one-day codes, including BrokerBay. You will need to download the SentriKey® or SentriConnect® mobile app to access SentriLock Lockboxes.

OVERVIEW

As an administrator you may need to set up SentriLock boxes - and integrate it with the showing booking process. Looking to assist your agent setup a SentriLock lockbox for their listing? You've come to the right place!

Your more independent agents can reference the agent-facing article: How Do I Set Up SentriLock for My Listings?

This article will walk you through how to sync lockboxes to BrokerBay, how to attach it to your agent's BrokerBay listing, and more details on the integration.

IN THIS ARTICLE

• Initial SentriKey Setup
• Sync SentriLock Lockboxes to BrokerBay
• Configure Listing Access Type with SentriLock
• How Does SentriLock Grant Access to the Showing Agent?

Initial SentriKey Setup

The first step to setting up SentriLock lockboxes isn't on BrokerBay at all! First, you'll have to ensure that the agent's lockbox has been set up correctly on the SentriKey portal.

To learn about this, please review this article. For more SentriLock troubleshooting resources, visit SentriLock's support here.

Sync SentriLock Lockboxes to BrokerBay

1. From your Profile Dropdown, click Lock Boxes.
   
   As an administrator, you can also access this page via the Admin tab's Manage Lockboxes page.
   
2. You may already see the SentriLock Box Serial # that you are looking for here. If you do not, add the lockbox via + New Lock Box.
   
3. All you need to add a lockbox is the agent it has been assigned to. Please ensure that this information is also accurate on the SentriLock Portal.
   
   If correctly assigned and setup within SentriLock Portal, having selected the listing agent, their lockboxes will be visible for syncing.
4. Once you select the lockboxes and click you'll be ready to assign the SentriLock access instructions on the agent's listing!

Configure Listing Access Type with SentriLock

1. Enter the listing’s Showing Configuration page (BrokerBay Listing → Showings tab → Showing Configuration)
2. Select SentriLock from the Access Type: dropdown options
   This contains our smart-integration which will aim to trigger SentriKey or SentriConnect access to the showing agent.
   
3. Select the lockbox’s Serial Number.

4. You will know if the SentriLock access has been set up correctly once you see a validation check mark as shown below:
   

5. Save your Showing Configuration page.

If you're having trouble, please refer to our troubleshooting quick-read.

How Does SentriLock Grant Access to the Showing Agent?

Depending on the showing user, our smart integration will grant access by:

1. Providing SentriKey access. This will show up in the showing history log as SentriLock: Add_Appointment.
   
   If the showing user is not of the same board (or does not have a board membership), our integration will then:
   
   

2. Grant SentriConnect access. This will show up in the showing history log as SentriLock: Sentri_Connect. The SentriConnect App will give access to the showing user.

The showing user must have access to the SentriKey® Real Estate or SentriConnect® apps.

If there was a failure to grant access, this shows up as SentriLock: Unauthorized.

Further context:

1. BrokerBay is Access By Appointment (ABA) which will ensure safety within the industry. With ABA, agents can only open the lockbox within their showing time. 
2. Using SentriKey or SentriConnect is a simple bluetooth action. Little effort is required from both the administrative, listing agent and showing agent perspective!
3. Lockbox access can be revoked at a moment's notice via the SentriKey® Real Estate website or mobile app.

For further assistance, see our troubleshooting article here.