How Do I Set Up SentriLock for My Listings?

5 min read | This article is for *Agents*

Getting There: BrokerBay Listing → Showing Configuration → Access Type

On April 1^st 2024, SentriLock removed the ability for all third parties to generate one-day codes, including BrokerBay. You will need to download the SentriKey® or SentriConnect® mobile app to access SentriLock Lockboxes.

OVERVIEW

Looking to set up a SentriLock lockbox with your listing? You've come to the right place!

This article will brief you in how to sync your lockboxes to BrokerBay, how to attach it to your BrokerBay listing, and more details on the integration.

IN THIS ARTICLE

• Initial SentriKey Setup
• Sync Your SentriLock Lockbox to BrokerBay
• Configure Your Listing's Access Type with SentriLock
• How Does SentriLock Grant Access to the Showing Agent?

Initial SentriKey Setup

The first step to setting up your SentriLock lockbox isn't on BrokerBay at all! First, you'll have to ensure that your lock box has been set up correctly on the SentriKey portal.

To learn about this, please review this article. For more SentriLock troubleshooting resources, visit SentriLock's support here.

Sync Your SentriLock Lockbox to BrokerBay

1. From your Profile Dropdown, click Lock Boxes
   
   
   
2. You may already see the SentriLock Box Serial # that you are looking for here. If you do not, add the lockbox via + New Lockbox.
   
   
   
3. Given the initial setup on SentriKey has been completed, selecting Brand: SentriLock will populate your available lockboxes.
4. Once you select your lockbox and click you'll be ready to assign the SentriLock access instructions on your listing!
   

Configure Your Listing’s Access Type with SentriLock

1. Enter your listing’s Showing Configuration page (BrokerBay Listing → Showings tab → Showing Configuration)
2. Select SentriLock from the Access Type: dropdown options
   
3. Select your lockbox’s Serial Number

4. You will know if your SentriLock access has been set up correctly once you see a validation check mark as shown below:
   

5. Save your Showing Configuration page.

If you're having trouble, please refer to our troubleshooting quick-read.

How Does SentriLock Grant Access to the Showing Agent?

Depending on the showing user, our smart integration will grant access by:

1. Providing SentriKey access. This will show up in the showing history log as SentriLock: Add_Appointment.
   
   If the showing user is not of the same board (or does not have a board membership), our integration will then:
   
   

2. Grant SentriConnect access. This will show up in the showing history log as SentriLock: Sentri_Connect. The SentriConnect App will give access to the showing user.

The showing user must have access to the SentriKey® Real Estate or SentriConnect® apps.

If there was a failure to grant access, this shows up as SentriLock: Unauthorized.

Further context:

1. BrokerBay is Access By Appointment (ABA) which will ensure safety within the industry. With ABA, agents can only open the lockbox within their showing time.
2. Using SentriKey or SentriConnect is a simple bluetooth action. Little effort is required from both the administrative, listing agent and showing agent perspective!
3. Lockbox access can be revoked at a moment's notice via the SentriKey® Real Estate website or mobile app.

For further assistance, see our troubleshooting article here.