How to Create, Edit & Use Contacts

3 min read | This article is for *Agents*

Getting There: Contacts tab or Dashboard tab -> Contacts panel

OVERVIEW

Agents have the ability to save and manage their client, supplier, and brokerage contact information from within the BrokerBay platform.

This article outlines the process of adding, editing, and using your contacts as an agent.

IN THIS ARTICLE

• How to Access Your Contacts
• How to Add a New Contact
• How to Edit an Existing Contact
• How to Delete/Restore a Contact
• Using Contacts in Showing Configuration
• How to Transfer Ownership of a Contact

How to Access Your Contacts

Agents can access their contact list in two locations:

1. The Contacts tab in the sidebar menu
   
   
   
   
2. The Contacts panel in their Dashboard tab
   
   

Your contacts will be sorted into three categories: Clients, Suppliers, and My Brokerage. Click on the relevant category to view contacts of that type.

How to Add a New Contact

1. Click the "Add Contact" button in the Contacts tab or the "Add" button on the Contacts panel in your dashboard.
2. Select "Client" or "Supplier" and fill out the mandatory fields, then hit Save.
   
   

 

How to Edit an Existing Contact

1. Locate the contact and click on their name.
2. Click the pencil icon in the popup that appears on the right.
3. Make the necessary changes and click Save.
   

How to Delete/Restore a Contact

Delete a contact directly from your dashboard:

1. Locate the contact and click on their name.
2. Click the pencil icon in the popup that appears on the right.
3. Click on the "..." menu and select Delete.
4. Confirm that you want to delete the contact.

You can also delete contacts within the Contacts page:

1. Head to the Contacts page by clicking the Contacts tab in the sidebar menu
2. Select the contact you'd like to delete
3. Click Delete.
4. Confirm that you want to delete the contact.

Deleted contacts move to the Archived tab of the Contacts page. They can be restored at any time by hovering over the "..." menu and clicking Restore.

Using Contacts in Showing Configuration

Configuring your listing is faster than ever with BrokerBay's contact module! To add an existing client to a new listing, simply hit Add Contact in the showing configuration page and search for your client's name in the "Use Existing" search bar.

Manually adding a new contact to your listing's showing configuration will automatically save that client to your contact list.

How to Transfer Ownership of a Contact

Your contact list is only accessible to you and your brokerage's admin staff unless you are co-listed on a property when that listing goes live on the board. Co-listed agents will have shared listing contacts.

You can also transfer the ownership of contacts you've created to another agent if you wish. To do so:

1. Locate the contact and click on their name.
2. Click the pencil icon in the popup that appears on the right.
3. Click on the "..." menu and select Change Owner.
4. Select the agent you want to be the new owner of this contact and click the Change Owner button.