< 1 min read | This article is for *Administrators*
Use the "override status" feature anytime you need to un-do a showing action.
Please note that you can only override the status of a showing if the confirmation has not yet been delivered to the co-op agent.
1. Click on the showing from within the queue. You should be on the second action screen of the showing (the delivery screen).
2. Click on:
3. Use the drop down menu next to the take action box to .
4. Now, you have set the showing back to NEW so you are can continue to process it accordingly.