Merging and Combining Listings

 4 min read | This article is for *administrators* 

Getting there: Admin Queue --> Duplicates Tab or Admin Tab --> Merge / Combine (if manually processing) 

Getting Started

This tool is used in cases where you have a Cancel and Re-List or a property listed on multiple boards. First thing's first, let's understand the difference between Merge verses Combine! 

How-To 

Combine: A property listed on multiple boards will automatically appear in the Duplicates tab, to process click  

Merge: A property that has been cancelled and re-listed will will automatically appear in the Duplicates tab, to process click . Merging a property means you are transferring over:

• Showing Configuration Settings
• Listing Contacts
• All Showings
• Registered Offers
• Feedback

Please note that when you merge two listings, you can choose which of the above information you would like to merge over. 

 
Troubleshooting & FAQs

 Why Can't I See A Listing In My Duplicates Tab?

There are only a few reasons as to why a listing would not come up in your duplicates tab. 

• The address differs
• The neighbourhood differs
• The two listings have different list types (one for sale, one for lease)
• One is commercial, the other is residential 

Not to worry about this - below we discuss how to manually merge or combine a listing in the event that it does not show up in your duplicates tab. 

 
How Can I Manually Combine Or Merge A Listing?

Manually combining or merging a listing is an easy three-step process. First, go to your Admin Tab and select the Merge/ Combine Listings function. 

Here, you can search the old listing, then the new one - and merge or combine accordingly!

I Combined A Listing By Accident. How Can I Uncombine It?

To uncombine a listing, go to your Duplicates Tab and select "Show History". 

From this tab, you can  any listing that you had previously combined at anytime within your platform.