|2 min read | This article is for *administrators*
Accessing Feature: Admin Tab --> Manage Users
Editing an agent's profile is helpful if you need to adjust their notifications or add details to their account for administrators to view when messaging the agent.
Agents can adjust their own profiles and notifications, but you can assist them if needed.
- To reset their password, use the Reset Password Field
- The email on file serves as their username and the address where notifications are sent, there can only be one email on file for an agent
- Click to adjust Brokerage Notifications the agent receives, including if they prefer email / text notifications regarding messages and appointment updates
Here is where you can specify information regarding how an agent manages their messages from the front-desk, including the information that will be visible to you as an administrator when you are sending the agent a message.
Forward My Messages - for agents who need a partner, or assistant copied all of the messages you manually send to them. This functions as a "cc" where the agent will still receive the message
Notes for Front Desk - anything you (or the agent) adds here is easily visible to you when sending them a message