How Do I Change My Notification Settings? 🎥

2 min read | This article is for *Agents*

Getting There: Click your Profile Dropdown → Notification Settings

OVERVIEW

BrokerBay's fully automated, customizable notification system means that you'll only ever receive the updates you want.

You can make adjustments to the types of brokerage notifications you receive, as well as modify how you receive chat messages and showing updates.

IN THIS ARTICLE

• How to Configure Your Brokerage Notifications
• How to Configure Your Showing Notifications and Chat Message Notifications
• Troubleshooting & FAQs

How to Configure Your Brokerage Notifications

Automated brokerage notifications enable you to stay up to date with your brokerage's activity, including new listings and open houses. You have the option to receive instant updates whenever a new listing is posted or receive daily summaries of all new MLS listings within your brokerage.

See the steps below on how to make changes to the branches you're subscribed to and/or the types of brokerage notifications you receive:

1. From your Profile Dropdown (top right corner) select Notification Settings
   
   
   
   
2. To subscribe to specific Branches, select Edit.
   
   
3. A pop-up will appear, select the checkbox next to the Branches you'd like to subscribe to.
   
    
   
   
4. Select the checkbox next to each of the notification types you'd like to subscribe to. You can also select to unsubscribe from all notifications.
   
   

How to Configure Your Showing Notifications and Chat Message Notifications

Showing Updates are notifications that you receive regarding appointments for both your Buyer and Listing showings.

Chat Messages refer to the messages sent to you by BrokerBay users through the Chat Tool.

See the steps below on how to configure your Notification Settings:

1. From your Profile Dropdown (top right corner) select Notification Settings
2. Under Showing Updates, configure your Buyer and Listing Showing Updates.
3. Under Chat Messages, use the toggles to select Email and/or SMS notifications.

TROUBLESHOOTING & FAQs

I have email notifications enabled but I'm not receiving any.

1. Confirm that you are subscribed to the correct branches and notification types in your Notification Settings.
2. Check your spam & junk folders to see if the missing emails landed there.

If you've confirmed that all of your settings are correct and you cannot locate the emails in your spam folder, please contact [e-mail] to troubleshoot further. It's possible that your email address may have landed on our blacklist due to a bounced email, unsubscribe request, or spam complaint.

I'm not receiving booking notices/confirmations/cancellations on my listing.

1. Confirm that you are subscribed to the correct notifications in the Listing Contacts section of your listing's Showing Configuration.
   
   
   
   
2. Confirm that email notifications for showing updates are enabled in your Notification Settings.
3. If you're not receiving booking notifications, check whether the listing is configured to auto-confirm showings. Listings set to auto-confirm do NOT send booking notifications, only confirmations.

If none of the above apply, reach out to [e-mail] for further troubleshooting.